OMEGAXL Frequently Asked Questions
How long does it take to receive my order?
With the exception of holidays, all orders received will be processed and shipped within 48 hours and delivered within 3-5 business days. Please be advised OmegaXL is shipped through the United States Postal Service, and at times there may be delays or disruptions in service due to weather or other US events. Please allow additional time for delivery.
How do I take OmegaXL?
We suggest 4 gel capsules daily, preferably with a meal, for the first 8 weeks. All 4 may be taken at once, or two in the morning and two at night -- whatever works best for you. You may begin to feel improvement after 2 weeks but expect the best results after 8 weeks of daily use.
What are the ingredients in OmegaXL?
OmegaXL contains a proprietary oil extract from the New Zealand green-lipped mussel, olive oil and vitamin E.
Can I take OmegaXL if I’m allergic to shellfish?
OmegaXL contains molluscan shellfish oil. Our proprietary extraction process removes the allergenic proteins. If you have an allergy, it is best to introduce any new supplement into your diet under the supervision of a healthcare provider.
What do I do if I have too much product? Can I pause or hold my future orders?
We can pause one item or your entire account so that you do not accumulate any additional product while you take your current supply as directed on the product label. Call our Customer Care department at 1.800.488.8082, and let the agent know you would like to pause your order, or use our convenient account modification form.
I moved or need to change my address, what do I do?
We can quickly update your address by contacting our Customer Care department at 1.800.488.8082.
Why did I receive another order of OmegaXL?
You are currently receiving your order as part of our monthly auto-ship program. Through our monthly auto-ship program, you secured OmegaXL at a discounted price, and will enjoy this discount for as long as you continue your monthly auto-ship. If you would like to adjust your frequency of delivery, please contact our Customer Care department at 1.800.488.8082.
What is your return or refund policy?
Simply cancel your order within 60 days of your purchase date. Return the unused portion of the product including the empty bottle(s) within 30 days of your refund request to receive a refund of the purchase price (minus any shipping and handling). You are responsible for payment of the return shipping costs. We do not accept any C.O.D. returns and are not responsible for items lost in transit, for this reason we recommend that you keep the tracking number until you receive your refund. Please allow up to 30 days for us to process your return and issue the refund. This money back guarantee is available only to customers located in the United States and Canada and applies only to the first purchase of any product sold on www.omegaxl.com.
Why is OmegaXL not approved by the FDA?
OmegaXL is a dietary supplement. The FDA does not approve dietary supplement products before they go to market. However, the FDA does oversee the industry. They routinely conduct on-site inspections and review product information to ensure that supplements meet or exceed quality standards.